Assist in developing and maintaining strong, long-term relationships with clients. Serve as a secondary point of contact for client-related matters.
contract renewals and negotiations, ensuring favorable terms for both the company and the client.
Understand client needs and objectives, and support efforts to ensure services meet or exceed their expectations.
Identify potential opportunities for account growth and support senior account managers in upselling additional services.
Collaborate with internal teams (e.g., project management, marketing, technical support) to ensure timely and successful delivery of services according to client needs.
Assist in providing regular reports on account status, including client satisfaction, project progress, and account growth. Support data collection and analysis efforts.
Help address and resolve any issues or concerns that clients may have in a timely and efficient manner.

Requirements

Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
3-4 years of experience in account management, customer service, or a related role in a service-based industry.
Excellent verbal and written communication skills. Ability to articulate concepts clearly.
strong interpersonal skills with the ability to build and maintain relationships with clients and internal teams.
Proficiency in CRM software and Microsoft Office Suite.
Good organizational skills with the ability to manage multiple tasks and projects simultaneously.

Account Manager