HR Services Assistant

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site.

Within our Consult business we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.

Our Values Shape The Way We Consult, And Define The People We Want To Join Us On Our Journey, They Are

• Safety first - Going home safe and well
• Client focus - Deliver on our promise
• Integrity - Always do the right thing
• Create opportunity - For our people to excel
  
  

Works within the HR service delivery team, supporting MEA region and international colleagues. Provides timely and accurate Oracle administration and HR-coordinated transactional support throughout the employee lifecycle.

Provides a full HR admin service to employees, acting as a first point of HR enquiries and supports projects and initiatives as required.

Your Responsibilities Will Include

• Provides advice, administration and coordination of all transactional processes, throughout the employee lifecycle, works to achieve first time resolution so that the wider HR team and Mace colleagues feel supported and positive results are achieved.
• Works to Service Level Agreements (SLAs), to respond to first line queries, process documentation and system updates.
• Support and have a sound understanding of People policies and guidance.
• Ensures quality, accuracy and integrity of people data maintaining and updating the Oracle Human Capital Management (HCM) system.
• Contributes to continuous improvement of HR service delivery processes.
• Works with various systems to administer HR processes such as Taleo, Oracle HCM and ServiceNow. Must have in-depth knowledge of these applications, particularly Oracle, and can demonstrate the ability to manage and oversee entire processes.
• Works with HR operation stakeholders to identify and understand local business needs and seek specialist support from our communities of excellence teams where appropriate.
• Works collaboratively towards the common goal of net zero carbon transition and share responsibility for the proactive identification and management of the associated carbon emissions and reductions during the delivery of work.
  
  

You’ll Need To Have

• Relevant degree qualification.
• Experience working with HR systems and IT software.
• Attention to detail, providing accurate first-time resolutions.
• Demonstrates strong organisational skills and working effectively to deadlines.
• Proficient in Oracle and reporting. Must have in depth knowledge of Oracle applications, with hands-on experience in full life cycle of Oracle processes.
• Previous experience of working in similar environment or role in HR/administrative capacity (or equivalent).
• Competency in Oracle and MS office.
  
  

You’ll Also Have

• Demonstrates taking ownership of own continuous personal development.
• Ability to lead self and provide guidance to more junior roles.
• Good communication skills. Confidence and self-belief to provide advice and coordination of HR activity through effective communication.
• Strong interpersonal skills.
• Knowledge of how carbon and sustainability considerations will shape the outlook of the projects you are working on.
  
  

Mace is an inclusive employer and welcomes interest from a diverse range of candidates.