Junior Process Excellence Executive

Job description: Purpose of the Job

Maintain and leverage station quality of service provided to customers, while ensuring operational optimization and process efficiency that would reflect positively on the customer experience.

Job Description

Job Responsibilities:

• Follow up on third-party audits’ findings and ensure implementation of detected corrective actions.• Participate in improvement projects in coordination with PEX Leader/Manager and other internal and external stakeholders.• To enhance the functional knowledge and experience of internal policies and procedures published on the Infohub.• Work with the corporate business improvement team to map out, analyze and redesign business/operational processes, thus ensuring improvements, efficiencies and cost-effective service delivery.• To ensure adherence to all the service standards, policies and procedures. • Ensure compliance with international standards through maintaining ‘and acquiring’ certification. Namely the following certificates: ISO 9001, ISO 14001, ISO 45001, and SEDEX.• Ensure compliance with the Governmental Requirements by maintaining and acquiring the GDP.• Ensure policies are adhered to reduce compensation amounts.• Maintaining certification as per customers’ requirements to help attract new business and retain current customers.

Desired Skills:•Demonstrated skills in driving operational efficiency and cost-optimization projects•Excellent verbal and written communication skills•Experience in preparing and presenting recommendations to an audience of senior executives•Experience in hands-on implementation of continuous improvement programs and Lean solutions•Proficient in the use of Microsoft Office, including Project, Visio, Word, Excel, Outlook, and PowerPoint•Flexible to travel to other work locations as per business needs.

Qualifications and Education Requirements•Bachelor’s degree a must, Master’s degree preferred.•1-2 years with a successful track record in driving Process Improvement & Continuous Improvement•Lean Six Sigma, transformation or re-engineering background is a must “at least Yellow Belt”.•Holder of 9001 auditor certificate.•Experience in the courier field is preferred.

Work Location; Dokki and Nasr City