Transportation Agent
- Miral Destinations
- Abu Dhabi - United Arab Emirates
وصف الوظيفة
Job Description
- Welcome Guests in a friendly and professional manner
- Engage each Guests as a unique individual and listen attentively to their requests
- Ensure Guests know where to go to buy or collect tickets
- Escort Guests to Yas Island facilities and provide explanation/ relevant information of the services included
- Welcome groups and direct them accordingly
- Conduct Guest surveys using IPAD ensuring that all questionnaires provided are completed and submitted
- Maintain knowledge and awareness with ongoing promotions
- Provide pricing, promotion, Yas Island facilities information and suggestions to Guests, keeping them well informed and enhance/maximize their Yas Island experience
- Consistently upsell/ cross sell/ promote products, activities and services to generate additional revenue
- Proactively anticipate, listen to Guests’ needs, concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s Handling Guest Complaint policy
- Efficiently manage buses cleanliness
- Manage Lost & Found according to company’s Lost & Found policy
- Maintain awareness and ability to act or respond in any emergency situation while ensuring Guests safety
- Manage and maintain cleanliness of Yas Express buses
- Practice safe working habits at all times
- Assist other departments in general, as required
- Perform any reasonable additional tasks as assigned by the Management
- Performs Yas Express related tasks such as, but not limited to the following:
- Cleaning of the Yas Express signage around Yas Island/Abu Dhabi
- Completes daily checklist of the Yas Express shuttle services including grooming checklist of the Yas Express drivers
- Assists in performing regular spot checks of the staff busses
- Participates in daily operations alongside their Colleagues, setting a positive example
- High School Diploma or equivalent
- At least 1 year operational experience in Customer Service setting/ hospitality industry
- Customer Relations/ Guest Services skills
- Excellent interpersonal skills
- Good command of English language (spoken/ written)
- Basic computer skills
- Analytical/ Problem Solving skills
- Ability to work under pressure
- Ability and genuine willingness to entertain/ engage Guests
- 1 to 2 years work experience related to Guest Services/ Customer Relations
- Previous experience in a similar or related role at a hotel/ hospitality, theme park industry
- Intermediate or better English proficiency (read, write, speak)
- Basic spoken Arabic proficiency or additional international language (Russian/ Chinese) proficiency
- Ability to entertain, engage Guests
- Computer skills
