Operations Manager, First Mile

Description

Are you ready to champion outstanding customer service, Amazon style? Are you up for creating solutions and solving tomorrow’s problems today? Then we have an opportunity just for you! We’re seeking an Operations Manager to join our dynamic Delivery stations.

Our First Mile stations are responsible for sellers pickup connecting the shipments to different nodes to assure customer promise achieved. They’re also where we developed our industry-leading workflows. Our teams stow deliveries, pick products, package them up and ship them out: each of these groups have played their part in taking us where we are today. In these facilities we’re building the future of customer service, as we work towards becoming Earth’s most customer-centric company. This is your chance to make history with us.

About The Role

You’ll be responsible as a manager for one of the main teams in DS: receive, debrief , check , assign returns or ship. Along with your peers, you’ll ensure that all workflows run smoothly and that customer expectations are met, if not exceeded.

In the logistics team you enter and lead, we’ll be entrusting a team of approximately 80 to 120 associates to you. You’ll drive the training and integration of your team, while motivating and inspiring forward progress. All the while, you’ll exercise sound judgement, making sure progress and KPI targets are worked towards and met.

While you achieve this, you’ll ensure motivation, engagement and performance:

• You’ll need to safeguard your team’s safety, promoting Amazon’s Health and Safety standards,
• You’ll lead cross-functional teams, tasked with solving operational problems,
• You’ll uphold Amazon’s high standards of process quality,
• You’ll maintain inventory accuracy,
• You’ll strive to improve and streamline processes,
• You’ll become a subject matter expert on larger FC/DS processes and activities,
• You’ll actively share and promote best practices with your colleagues and network
  
  

Key job responsibilities

• Lead First Mile Operations in Egypt assuring best seller/customer experience through monitoring different KPI's e.g. (DEA , FDPS & C-Ret )
• Ensure safe work environment for our AA's & customers
• Collaborate with different stakeholder WHS , account manager , external fulfilment , finance & PXT
• Performance management for a structure of Area managers , supervisors & AA's in different locations
• Process improvement & sites integrity
• Build First Mile strategy & network expansion
• Shift & lift best practices from different markets & also share EG best practices to support their development.
  
  

Basic Qualifications

• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
  
  

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience
  
  
  

Company - Souq.com for E-Commerce LLC

Job ID: A2747250