Senior CRM Specialist

Dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.

As part of Dubizzle Group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As a Senior CRM Specialist, you will be responsible for managing the CRM system effectively to enhance customer relationships, streamline operations, and support business growth.

In this role, you will:

System Management:

• Oversee the day-to-day operations of the CRM system;
• Ensure CRM data integrity, including data entry, cleansing, and quality control;
• Manage user accounts, profiles, roles, and permissions;
• Implement CRM updates, upgrades, and enhancements.

Data Analysis and Reporting:

• Develop and maintain dashboards, reports, and queries to provide insights into sales and customer data;

• Analyse CRM data to identify trends, opportunities, and areas for improvement;
• Coordinate with cross-functional teams and manage project timelines and deliverables.

User Support and Training:

• Provide support to CRM users, troubleshooting and resolving issues as they arise;
• Conduct training sessions and create documentation to educate users on CRM functionality and best practices.

Process Improvement:

• Work with cross-functional teams to identify opportunities to improve CRM processes and workflows;
• Implement automation and integration with other systems to enhance efficiency.

Compliance and Security:

• Ensure compliance with data protection regulations and company policies;
• Maintain system security and implement measures to protect sensitive customer data.