Guest Relations Agent

About the Company

Capella properties is a boutique real estate organization established in Dubai over a decade ago, with satellite offices in South Africa and the United Kingdom. We at Capella properties act with integrity and care when it comes to our client's unique needs, constantly thinking aboutthe bigger picture to provide personalized, precise and sound advice across all avenues of real estate. We are dedicated to meeting and exceeding our clients' property goals through our deep understanding of critical elements and sectors. We want you to be empowered to make the right decision through virtual tours, photographs, and location maps for residential and commercial properties to help you short list the best options from the comfort of your home.

About the Role

Role Description

The role involves overseeing various aspects of property management, ensuring a seamless guest check-in experience, and coordinating maintenance tasks efficiently. It requires a blend of technical skills such as property management and maintenance coordination, as well as interpersonal skills like being a team player and maintaining a positive attitude. The position calls for someone who is hardworking and values integrity, working in a company culture that is passionate about delivering exceptional guest experiences. It's about creating a welcoming environment and ensuring guest satisfaction through effective communication, problem-solving, and attention to detail.

Responsibilities

• Managing property inventory and ensuring upkeep.
• Welcoming and assisting guests during check-in process.
• Coordinating with maintenance team to address property issues.
• Collaborating effectively with team members to provide excellent guest service.
• Maintaining a positive and welcoming demeanor with guests.
• Demonstrating strong work ethic in handling various guest relations tasks.
• Upholding high ethical standards and honesty in all interactions.
• Showing dedication and enthusiasm in providing exceptional guest experiences.

Requirements

• The ideal candidate should possess previous experience working in the role of a Guest Relations Agent.
• Proficiency in guest check-in processes to provide a seamless experience for guests arriving at the property.
• Ability to coordinate maintenance tasks efficiently to address any issues and maintain the property in top condition.
• Collaborate effectively with team members to deliver exceptional guest service and support colleagues in daily operations.
• Maintain a positive attitude towards guests and colleagues, creating a welcoming and friendly atmosphere at the property.
• Demonstrate a strong work ethic, being proactive and dedicated to providing outstanding service to guests.
• Demonstrate integrity in all interactions with guests and colleagues, upholding honesty and ethical conduct at all times.
• Show passion for delivering exceptional guest experiences and contributing positively to the team and the property.