Tech Support Specialist - Outbound

Rewaa is on a mission to revolutionise retail! Our cutting-edge SaaS platform empowers retailers to move and grow faster. We provide innovative solutions for point-of-sale, inventory management, omnichannel integrations, tax and accounting, and reporting, all delivered on a single screen with our lightning-fast, robust hardware. With over 10,000+ customers and an ambitious trajectory toward global expansion, there's never been a better time to join Rewaa! As a Tech Outbound Specialist , you will be crucial in providing exceptional technical support and assistance to our customers through on-site visits. You will be responsible for troubleshooting software issues, resolving customer inquiries, and directly ensuring a positive customer experience at their locations. This role requires a strong technical background, excellent communication skills, and a customer-centric approach. Key Accountabilities

• Conducting customer visits to diagnose and resolve technical issues directly
• Provides technical training, instruction, and assistance to maintenance personnel; makes work assignments
• Provide assistance and instructions to help with problems
• Developing and updating methods of communication and quick responses with the client
• Generate regular reports on customer inquiries, issue trends, and support metrics to identify areas for improvement
• Alert team members of trending issues and share new-found knowledge as applicable
• Test and evaluate new hardware
• Assist management in creating training materials about computer troubleshooting and usage
• Performs other related duties as required
  
  
  

Requirements and Qualifications

• Proficiency in point of sale (POS) systems
• At least 1 year of experience with on-site customer visits to diagnose and resolve technical issues is preferred but not required
• Diploma or Bachelor's Degree
• Previous insurance or financial services experience is a plus
• Proficiency in PC skills and knowledge of Network IP
• Intermediate skills in Microsoft Office
• Excellent verbal and written communication skills
• Excellent customer service skills
• Attention to detail
• Ability to work a flexible work schedule
• Ability to maintain knowledge of the company’s products and procedures
  
  
  

Work Environment

• This role is exclusively focused on outbound activities
  
  
  

Compensation and Benefits

• Competitive monthly salary
• Stock Option Plan
• Health insurance for the employee and their spouse and children
• GOSI registration
• 21 working days annual vacation
• Rewaa is a fast-growing company with great opportunities to develop.
  
  
  

Alert for Candidates Please be aware that Rewaa and its subsidiaries do not conduct interviews via email or text and will never request payment as a condition for applying for a position or receiving a job offer. To ensure your safety, apply only through Rewaa’s official channels and avoid sharing personal information (name, address, birthdate, ID number, etc.) with unsolicited contacts. If you encounter anything suspicious, please let us know so we can assist you. تنبية للمتقدمين تؤكد شركة رِواء وشركاتها التابعة على أنها لا تجري أي مقابلات عمل عبر البريد الإلكتروني أو الرسائل النصية، ولن تطلب أي مبالغ مادية كشرط للتقديم أو لتلقي عرض عمل على أي وظيفة. التقديم على وظائف شركة رواء يتم فقط عبر القنوات الرسمية للشركة، ونحذر من مشاركة معلوماتك الشخصية (مثل الاسم، العنوان، تاريخ الميلاد، والهوية الوطنية، وغيرها) مع أي طرف خارجي. Notice to External Recruiters and Staffing Agencies Rewaa does not accept unsolicited resumes from external recruiters or staffing agencies. Any submission of an unsolicited resume to our resume database, directly to Rewaa hiring managers, or by other means will be considered gratis, and no recruiting fee will be paid if an unsolicited candidate from a third-party recruiter is subsequently hired. Fees will be paid ONLY where an external recruiter has an executed service contract in place with Rewaa and resumes have been solicited by our Talent Acquisition team in connection with a specific job opening. إشعار للمستقطبين الخارجيين ووكالات التوظيف تؤكد شركة رِواء أنها لا تقبل أي سيرة ذاتية من المستقطبين الخارجيين أو وكالات التوظيف إلا إذا كانت بموجب عقد مبرم وموقع بين الطرفين. أي سيرة ذاتية تُقدم إلى قاعدة بياناتنا، أو تُرسل مباشرةً إلى مسؤولي التوظيف في شركة رِواء، أو تُرسل عبر أي وسيلة أخرى دون عقد مسبق، ستُعتبر خدمة مجانية، ولن يتم دفع أي رسوم توظيف في حال تعيين المرشح. تُدفع الرسوم فقط إذا تم طلب السيرة الذاتية من قِبَل مسؤولي التوظيف لدى شركة رِواء بموجب العقد.