Team Leader - Guest Relations - Jumeirah Al Naseem

About Jumeirah & the Hotel

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. 

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. 

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. 

Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina A’Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.

About the Job:

An exciting opportunity has arisen for a Team Leader - Guest Relations in Jumeirah Al Naseem. The main duties and responsibilities of this role are:

• Organize the workflow and distribute the tasks of Guest Relations in back-of-house and front-of-house. 
• Lead the team of Guest Relations Executives by ensuring the daily tasks are completed on time. 
• Request and ensure timely delivery of amenities for VIP and suite guests.
• Inspect rooms of arrival and in-house VIPs. 
• Conduct curbside check-ins and rooming for VIP guests, as well as in-room check out for sts when required. 
• Assist with check-ins, check-outs, and concierge duties when needed.
• Ensure that the lobby is manned and the shifts for lobby duty are covered in accordance with the daily roster. 
• Take ownership of guest concerns and requests and act decisively to ensure guest satisfaction when glitches occur.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• A minimum of 2 years of experience in Guest Relations in a 5-star luxury hotel.
• Prior work experience in Dubai is preferred.
• Strong knowledge of Microsoft Office products, Opera PMS (Cloud) and HotSoS.
• Clear and effective communication skills in English and proficiency in at least one additional language: Russian or European languages are preferred.
• Demonstrated ability to perform tasks with meticulous attention to detail, coupled with effective organizational skills for handling multiple responsibilities.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flight allowance, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for career with one of the most luxurious brands in the hospitality industry.