وصف الوظيفة


We are seeking talented Customer Service Representative to join us and help our global clients in providing support services. The candidate will play a pivotal role in ensuring our customers have a positive experience with our products/services.


Responsibilities include for Customer Service Representative Role:


  • Respond to customer inquiries via phone, email, or chat in a courteous and timely manner.
  • Provide product information, assist with troubleshooting, and offer solutions to customer concerns.
  • Handle and resolve customer complaints and issues with empathy and professionalism.
  • Maintain accurate records of customer interactions, transactions, and inquiries in our CRM system.
  • Collaborate with other departments to escalate and resolve complex customer problems.
  • Stay knowledgeable about our products/services, pricing, and company policies to provide accurate information.
  • Identify opportunities to improve processes and customer service procedures.
  • Uphold our company's commitment to delivering exceptional customer experiences.


Requirements:


  • Bachelor's degree preferred.
  • Proven experience as a Customer Service Representative.
  • Exceptional communication and interpersonal skills.
  • Empathetic and patient when dealing with customer concerns.


Preferred Skills:


  • Strong problem-solving and decision-making abilities.
  • Proficiency in using CRM software and other customer service tools.
  • Ability to work in a fast-paced environment and handle high call volumes.
  • Excellent time-management and organisational skills.
  • Detail-oriented with a commitment to accuracy.


Location: Remote