Support Analyst

Job Description

Are you passionate about delivering exceptional customer service? If you have experience with the use of operating systems, hardware environments, software, networking, Oracle products and how they all interrelate in a customer environment, this is an incredible opportunity to excel in an exciting, stimulating arena!

At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data.

From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.

As a global leader we’re looking for a Support Analyst to drive success as part of our Product Support team. Join us and create the future.

Career Level - IC0

Responsibilities

What you will do

As a Support Analyst you will be engaging with key customers at healthcare facilities and your key responsibilities are:

• Provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability.
• Handle open service requests that are dispatched, implement fixes, analyze the hardware or software problem and write ticket notes in the ITSM tool.
• Support may be delivered via electronic channels (web, e-mail, etc.) or phone
• Working on a rotational shift basis
• You will be the point of contact for new customers, introducing and educating them on Oracle as a whole.
  
  
  

Required Experience

• Bachelor’s degree in computer science or related field or equivalent relevant experience
• 1 years of experience in Technical Support
• Excellent communication skills.
• Fluent in Arabic & English.
  
  
  

What We Will Offer You

• A competitive salary with exciting benefits
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your well-being
• Flexible and hybrid working so you can do your best work
• Employee resource groups that champion our diverse communities
• Core benefits such as life insurance, Health insurance and Home internet allowance.
• An inclusive culture that celebrates what makes you unique
  
  
  

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer