Team Leader - Front Office

Organization- Hyatt Centric Jumeirah Dubai

Summary

Operational

• Ensures that minimum brand standards have been implemented.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Ensures that Gallery employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
• Assists in conducting monthly inventory checks on all operating equipment and supplies.
• Performs the function of cashier and responsible for cashiering procedure.
• Balances cash and credit card charges and remittance of cash to Front Office Safe.
• Makes necessary checks needed for specific events or functions.
• Be a hands-on supervisor and be present at all times in the Gallery, especially during busy periods.
• Maximizes the effectiveness of team by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
• Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
• Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
• Attends and contributes to all training sessions and meetings as required.
• Is knowledgeable in statutory legislation in employee and industrial relations.
• Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.
• Adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
  
  

Qualifications

Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.