Assistant Manager Portfolio - Priority Banking

Job Description

Company Introduction

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.

At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

“In line with the UAE Government’s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family”

Job Overview

As Assistant Manager Portfolio Management – Priority Banking at Emirates NBD, your role is to

Analyze Priority Banking portfolio in terms of product mix and key indicators to identify & assess high impact business growth areas. Develop, proposes, and implement action plans to capitalize on business opportunities improve cross-sell actions and achieve profitability objectives

Responsibilities

• Responsible for accurate client segmentation and portfolio balancing for existing Priority banking client.
• Ongoing portfolio review for effective and optimal RM loading and cost to serve in PRB.
• Business lead on scorecard related matters (design, enhancements, and governance)
• Accurately manage various frameworks including contact management, customer lifecycle, Advanced Analytics, retention, and platforms.
• Develop and maintain customer migration exercise
• Manage all reporting, tracking, and monitoring of financial and non-financial metrics for Relationship Managers, Wealth Advisors, Customer Service Representative's, Customer Service Manager's, Area Manager's and Wealth Manager's
• Lead on projects involving platforms, propensity frameworks, segmentation and support from data and analytics for all proposition / coverage led projects.
• Track the PRB portfolio for key financials indicators, profitability, customer demographics and patterns, product penetration by sub-segment, transaction behavior etc. prepare analytical reports and insight to optimize portfolio for PRB revenues.
• Develop and maintain library of dashboards that track RM/Area and subsegment performance, product profitability, assets level by type, client’s engagement with product, profit optimization opportunities.
• Performance financial, products and other analytics as required by senior manager/ head of portfolio management to help support decision making process
• Prepare monthly, QTD (quarter-to-date), and annual forecasts based on business expectations and budgetary constraints.
• Generate weekly contact management reports for Relationship Managers (RMs) and Customer Service Representatives (CSRs).
  
  

To be successful in this role, you will need the following skills and experience…

• University or Graduate Degree or comparable education/training
• 2-3 years of work experience in a bank or financial institution with a background of working on systems, Products, Processes, projects, and analytics
• Experience in, MS Office Suite, Project Management & extensive and up to date knowledge of data analysis tools, end-user tools, bank information and transaction systems
  
  

What We Offer You

• Competitive salary package
• Strong emphasis on work-life balance and wellbeing across the bank
• World-class Learning & Development platform and career development
• Generous annual leave entitlement and Private Healthcare
• Preferential banking facilities for employees
  
  

Why Join Us:

We aspire to be an employee’s employer of choice. We believe, we can help you realize your true potential by providing the right opportunities. At ENBD we are reimagining the future of work so that you can unlock your potential, every day we want to ensure, each employee can exceed in the future of work by upskilling, building new digital skills and knowledge. Our goal is to empower our employees to build a career experiences and skills they need in the future and that will produce a great outcome for our bank as well, we want our employees no matter their background, location, preferences to feel engaged to one ENBD team.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. ENBD is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, however due to high volume of applicants only SHORTLISTED candidates will be contacted.