Senior Client Analyst/Officer

Skill Farm Experts Are Invited to Apply for the Following Role:

Responsibilities:

Processing to all requests on Tracksoft with less errors.

Handle all types if SRs logged in CRM queues.

Investigates and identifies appropriate resolution and Avoid escalations

Document the gaps identified in terms of knowledge, process or system and provide the feedback to respective units.

Forward all requests received through emails from Trade Specialist's/ RM's and various internal departments.

Liaise with various departments with regards to approval processes and handling issues (end to end).

Skills:

University Degree

0-2 years in banking experience preferably in customer service role.

Knowledge of system (CRM, Finnacle, Finnone etc), policies and processes.

Basic Customer Operations experience