Associate - Customer Happiness

  • ALDAR
  • Abu Dhabi - United Arab Emirates

وصف الوظيفة


Job Purpose

  • Support the Head of Customer Happiness to guide Customers from the beginning to the end of the villa completion and handover through face-to-face meetings at key check points


Roles And Responsibilities

  • Support the Head of Customer Happiness to:
  • Kick-off meetings with the Customer in TAMM Service Centers (in Abu Dhabi, Al Ain or Al Dhafra) or Customer Happiness centers
  • Prepare and capturing the Customer Requirements and ensuring they are stored in CRM
  • Ensuring that the Customer requirements are captured accurately at the beginning and acts as point of contact with the Customer for any actions or notifications of milestones of their Project
  • Manage the relationships in a structured way through account planning and management through the entire design, construction and handover lifecycle
  • Develop a list of the Pre-qualified Vendors for the delivery of the villa Project
  • Ensure Customer service needs are meet at a high standard, by supporting the customer to understand the Designs, previewing the Show Village and the process for procuring a Design Consultant to deliver the design
  • Adherence to Customer Happiness policies and processes
  • Preparing and developing Lessons Learned reports and requesting feedback from customers via the online survey function


YoE / QUALIFICATIONS / SKILLS

RELATED YEAR OF EXPERIENCE

Min of 4+ years of experience in a customer service or a related field

Sector Experience

Retail estate sector, hospitality, banking sector, Client centric, Service sector.

Technical And Interpersonal Skills

  • Good understanding of Customer Relations and Services
  • Strong knowledge of CRM
  • Good understanding of the “Design and build” journey for residential Project
  • Proven strategic thinker with track record of innovation
  • Good conflict resolution/management skills
  • Good communication and interpersonal skills


QUALIFICATION

  • Bachelor’s degree in Business Administration, Marketing, Finance or any related field
  • Must be able to read, write and speak Arabic
  • UAE national preferred