Real Time Analyst - English

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, etc.

An exciting opportunity with this dynamic and fast-growing business awaits the right candidate in the role of RTA.

What's in it for YOU!

-Best salary in the market

-Transportation provided

-Medical and social insurance

-Location is in Smart village

Join our Transcom Family as a Real Time Analyst.

Job Description:

Dedicated advanced reporting Analyst will be required to handle all new onboarding and EWFM profile creation, changes, shift updates, headcount changes, within EWFM and Files

The Altice and Vendor “Real Time Management Analyst” is responsible for maximizing resources to ensure the right numbers of agents are in the right place at the right time through scheduling and real-time daily intraday management.

This position requires the ability to demonstrate a strong understanding of WFM planning, forecasting, managing to demand and capacity concepts in a contact center environment.

What we are looking for:

Professional qualifications/Specific knowledge:

• Minimum studies: University diploma or degree
• Specific training and/or work experience in Work Force.

Information technology:

• Office package: Spreadsheets. Excel. High Level; Word processor. Word. Intermediate-High Level; Presentations. Power Point. Intermediate-High Level; Communication. Email: High Level.
• Previous experience in WF is a Must.

Languages

• English: B2/C1

What Life at Transcom is like!

Join the positive vibes, Join Transcom family!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.