Call Center Agent
- trevi
- Cairo, Cairo Governorate, Egypt
وصف الوظيفة
- Handle inbound and outbound calls promptly and professionally.
- Utilize call center scripts to manage a variety of call types effectively.
- Assess and clarify the needs of merchants and their branches, providing tailored solutions.
- Accurately record call information and data in the company’s ticketing system.
- Escalate technical issues to the appropriate departments for resolution.
- Monitor and follow up on escalated issues to ensure prompt and satisfactory resolution.
- Previous experience in a customer support role.
- Excellent verbal communication and phone etiquette, coupled with active listening skills.
- Proficiency in CRM systems and familiarity with best practices.
- Strong customer focus with the ability to adapt to various personality types.
- Effective multi-tasking, prioritization, and time management skills.
- Bachelor’s degree required.
- Competitive salary and benefits package.
- Private medical insurance.
- Up to 2 months yearly bonus based on achieved KPIs.
- Opportunity to work in a fast-paced, high-growth company.
- Hybrid working model.
- Dynamic and inclusive culture.
- Professional growth opportunities in a leading tech company.
- Flexible Working Hours.
