Main Tasks/Responsibilities:

Respond to complaints (calls & emails) from tenants and owners of D1 Tower and PV Residences. Provide assistance when possible or escalate to the appropriate authorities if necessary.
Manage maintenance complaints and issues within residences. Coordinate with the engineering team to ensure timely resolution.
Coordinate with purchasing and engineering departments to obtain quotes from third-party vendors for various projects in the tower, including budget submissions.
Coordinate with the accounts team to manage statements of account (SOA), invoices, payment receipts, and other details related to service charges.
Handle tenant/owner move-in and move-out requests, ensuring all required documentation is obtained before approval.
Follow up with tenants/owners for cash payments for services rendered in their units.
Issue receipts for cash payments and bank transfers.
Maintain accurate records of petty cash transactions, including payments received and disbursed.
Manage the front desk team, providing guidance on duties and responsibilities as needed.

Candidate Profile:

Minimum 1 year experience as Customer Service Officer in Residencial Apartment Buildings or Apartment Hotels
Previous Residence or Serviced Apartments experience in Dubai or UAE
Advanced knowledge of English language spoken and written
Working knowledge of MS Office (Excel, Word and Outlook in particular)
Knowledge of Opera
Knowledge of Dubai and surrounding area
Flexible approach to people and tasks
Problem solving and follow-up abilities

Customer Service Officer - Residences