Client Success Coordinator

Our client is a prominent provider of promotional products and branding solutions, helping businesses create impactful brand identities through custom-designed promotional products and corporate gifts. They aim to enhance brand recognition and loyalty by offering tailored branding solutions that effectively communicate brand values.

Location: Fully Remote (Work from Home) 9 AM - 5 PM EST.

Key Responsibilities:

• Client Management & Creative Scoping: Work with client accounts, scope their needs and requirements, and support in delivering creative and branding services to ensure alignment with their business objectives.
• Proposal, Quotes & Order Writing: Work alongside the internal team to put together pricing proposals/quotes for clients based on service scope.
• Creative Problem Solving: Suggest creative ideas and solutions to address client business challenges and enhance brand positioning.
• Collaboration: Work collaboratively with internal teams to ensure projects are delivered on time and to client expectations.
• Client-Facing Role: Serve as a point of contact for clients, ensuring satisfaction and managing all aspects of client services.
• Data Entry Skills: Accurate and efficient data entry capabilities, with attention to detail and the ability to handle large volumes of information.
  
  

What Success Looks Like:

• Client Satisfaction: Achieve high levels of client satisfaction through effective communication and successful project delivery.
• Effective Proposal Writing: Collaborating with the internal team to translate needs into effective and clear pricing proposals.
• Creative Solutions: Successfully discuss creative ideas with the client that solve business challenges and enhance brand value.
• Timely Delivery: Ensure all projects are completed on time and meet or exceed client expectations.
  
  

Qualifications:

• Experience: Proven experience in a client-facing role, with a strong background in creative branding and design.
• Design Skills: Proficiency in Canva, with a keen eye for branding and visual aesthetics.
• Communication Skills: Excellent verbal and written communication skills, with the ability to write proposals and build rapport with clients.
• Organizational Skills: Highly organized and capable of managing multiple projects and deadlines efficiently.
• Creative Mindset: Self-motivated, creative, and independent, with a passion for branding and innovation.
• Remote Work Proficiency: Capable of working effectively in a remote setting, with strong collaboration skills.
  
  

This role offers an exciting opportunity for a Client Success Coordinator to make an impact on client branding success. If you are passionate about branding, design, and client engagement, we invite you to apply and join our client’s dynamic team.

Application Process:

To be considered for this role these steps need to be followed:

• Fill in the application form
• Record a video showcasing your skill sets