Operational Quality Manager

Our client is a leading multinational FX trading organization with a strong team in the UAE. They are looking for an Operational Quality Manager. The successful candidate will be assessing and optimizing organizational operations. This role includes conducting in-depth evaluations, developing strategic plans, and leading teams across departments to ensure projects are completed on time and successfully by driving automation solutions and delivering training for continuous excellence.

• Perform evaluations of current processes to identify areas for improvement, leveraging data and metrics to assess efficiency and effectiveness.
• Design and execute process improvement strategies that align with organizational objectives, creating comprehensive plans for successful execution.
• Collaborate between departments in executing process improvement initiatives, ensuring projects are completed on time, within scope, and aligned with business goals.
• Manage changes to processes and handle the associated organizational transitions, ensuring clear communication for understanding and support.
• Identify and recommend technological solutions to streamline or automate processes, collaborating with IT teams for smooth implementation.
• Deliver training on updated processes and changes, developing educational materials to support ongoing initiatives.
• Establish quality assurance protocols to ensure process improvements meet the required standards, conducting regular audits and assessments.
  
  

Requirements

• At least 5 years of experience in continuous improvement, project coordination, or operational excellence and successfully executing within the financial services sector.
• Certified Lean, Six Sigma, or equivalent (e.g., Lean Six Sigma Green Belt/Black Belt).
• Strong analytical and problem-solving skills, with a demonstrated ability to assess, recommend, and implement process improvements.
• Proficient in project management tools and software, especially those related to data analysis and process modelling.
• Outstanding communication and presentation abilities, skilled at presenting complex ideas to various organizational levels, including executive leadership.