Sales Analyst / Controller

Candidate Profile

Profile Required

• Bachelor's degree / university graduate
• Excellent communication skills.
• Strong client relationship.
• High sense of responsibility, accountability, and accuracy
• Ability to build strong and professional working relationship with TOM Card customers
• Strong Analytical skills & can work easily with numbers.
• Fluency in English.
  
  
  

Activities

ctivity

Apply the Anti-corruption, Antitrust Compliance and Integrity Policies and Program

Implement the required process of due diligence within my area of responsibility.

Apply the entire ethical approach and TOTAL code of conduct values.

Reporting:

Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.

Prepare analysis reports for key accounts to facilitate their fleet management experience.

Perform daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.

Monitor the KPI's for sales and back-office teams.

Prepare the monthly highlights.

Controlling:

Monitor and report the accounts financial risk and due invoices.Quarterly credit limit review

Ensure that the cards priority control 1; polling, and priority control 2; trial balance is carried out

Support finance with the card's priority control 3; reconciliation and priority control 4; credit ceilings management

Recommend controls by identifying problems, writing improved procedures.

Card handling process control (starting from receiving empty cards till delivering printed cards to customers)

Contract's Administration:

New contracts documentation review

Monitoring Booster and make sure the customers successfully received their cards or contacted if they have problems proceeding.

New prospects distribution through booster, Retail & Call center

Call Center:

Develop objectives for the call center's day-to-day activities.

Collect and analyze call-center statistics (complain calls, not solved cases, call surveying etc.)

Evaluate performance with key metrics (accuracy, call-waiting time etc.)

Development:

Support the project's business development plan by implementing new projects and business models.

Recommend system improvements by studying current practices, designing modifications.

Create informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement.

Staying up to date on the latest process and IT advancements to automate and modernize systems.

Develop and enhance the back-office operations to achieve customer satisfaction.

Tom Card key user activities

Tool's enhancements

Ensure that the Booster is working properly and that all customers were either successfully enrolled or contacted by SME

Context & Environment

Activity

Apply the Anti-corruption, Antitrust Compliance and Integrity Policies and Program

Implement the required process of due diligence within my area of responsibility.

Apply the entire ethical approach and TOTAL code of conduct values.

Development:

Support the project's business development plan by implementing new projects and business models.

Recommend system improvements by studying current practices, designing modifications.

Create informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement.

Staying up to date on the latest process and IT advancements to automate and modernize systems.

Develop and enhance the back-office operations to achieve customer satisfaction.

Tom Card key user activities

Tool's enhancements

Ensure that the Booster is working properly and that all customers were either successfully enrolled or contacted by SME

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Our history

Total Energies' history can be defined by three keywords: rich, unique, and exhilarating. The Company's history tells of an industrial saga and a human endeavor set against the backdrop of social, technological, and geopolitical changes. Its history also relates the story of a company that was created from scratch back in 1924 under the name Compagnie française des pétroles with the aim of ensuring France's energy independence. Over the years, it has evolved into an international organization that is actively involved in addressing the global energy challenges of the 21 st century.

Ever since it took its first steps in oil production in Iraq back in 1927, our Company has continually transformed and forged a reputation for its pioneering spirit, whether extending its geographical reach or innovating and pushing back the boundaries of technology. This ability to constantly adapt has also been demonstrated over the years through its successful partnerships with such companies as Petrofina, Elf Aquitaine and, more recently, Saft, Maersk Oil and Direct Energie.

To meet the challenges of a largely net zero future, we are pursuing a new strategy to become a multi-energy company by developing our activities in electricity, mainly renewables, which will play a key role in the energy system of tomorrow's world.

By changing our name to Total Energies in 2021, we have ensured that our identity reflects the strong ambition driving our Company at the dawn of our new century, namely, to be a world-class player in leading the energy transition and reaching net zero by 2050, together with society. The pioneering spirit that has powered us since day one continues to guide us in achieving this transition.