Assistant Manager Claims - Lockton, Inc.

Working at Lockton

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

Business unit

Dubai

Schedule

Full Time Permanent

Job type

Experienced Professional

Workplace

Hybrid

Your Responsibilities

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented, and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

The role of the Assistant Claims Manager is to develop, manage, preserve and enhance claim services for allocated clients. To ensure overall core servicing standards are maintained so business is retained and developed. This role requires an Arabic speaker.

Key Tasks and Duties:

• Design and implement bespoke claim procedures for clients.
• Consider the clients claims handling requirements and the most efficient means of delivering that service, giving due consideration to the appointment of loss adjusters and Third Party Administrators.
• Issue Claims Handbooks documenting the agreed procedures.
• Agree, document and implement Service Level Agreements with Insurers/Third Party Suppliers and to audit/monitor performance against them.
• Report any major or sensitive claims to Account Executive responsible and assist in the monitoring and management of those claims to conclusion.
• Involve Claims Consultancy on major or complex losses.
• In partnership with the Claims Analyst, establish and ensure delivery of claims analysis reports identifying trends and discuss the findings and solutions with clients where appropriate.
• To attend pre-renewal strategy meetings for allocated clients.
• Responsible for ensuring claims information is provided for renewal, liaising effectively with the Claims analyst and Claims Technician as appropriate.
• Monitor all claims handling for allocated clients where claims are reported directly to insurers and where regular audits are required.
  
  

Ensure that service standards are maintained by all providers, including insurers, loss adjusters, solicitors, motor accident managers as well as Lockton

Qualifications

Provide Excellence in Service to Our Clients, Our Markets, & Our Associates

• Takes personal responsibility for managing internal and external client relationships.
• Takes pride in and accountability for understanding and exceeding client expectations.
• Focuses on adding value.
• Delivers what the client expects, knows what they desire, and impresses them by delivering the unexpected.
• Written and verbal communication is clear and concise.
  
  

Provide commitment to the development of ourselves & our associates

• Attend in house classes and workshops for continuing development.
• Attend training programs, conferences or courses to improve present job skills.
• Complete all mandatory training within agreed timescales.
• Take responsibility for own career and development.
• Treat all associates with dignity, fairness and respect.
• Represents Lockton well within the community.
  
  

Be committed to enabling financial success

• Promotes growth through excellence in service provided.
• Identifies and promotes cross selling opportunities.
• Works with clients, markets & associates to ensure cash management is within agreed standards and targets.
  
  

Drive service excellence, efficiency, & productivity through effective business operational processes

• Demonstrates flexibility to change.
• Identifies improvement opportunities.
• Ensures quality is evidenced.
• Ensures compliance with relevant legal and regulatory requirements through following.
• Lockton policies and procedures
• Maintains specialised knowledge in order to provide maximum value to the client
  
  

Equal Opportunity Statement

Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.

No Agencies Please

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.

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