Head of Operations – E-commerce
- GatedTalent - Connecting Top Executive Search Firms And Executives
- Dubai - United Arab Emirates
وصف الوظيفة
Roles & Responsibilities
- Strategic Planning: develop and implement strategic initiatives to automate and optimize e-commerce operations and support business growth objectives.
- Continuously assess and enhance operational processes to drive efficiency and cost-effectiveness.
- Process Improvement: Identify areas for process improvement and implement strategies to streamline workflows, increase efficiency, and reduce costs.
- Supply Chain Management: oversee inventory management, adequate stock levels timely delivery of products to meet customer demands.
- Logistics and Fulfillment: manage logistics, warehousing, and order fulfillment operations to ensure timely and accurate product delivery.
- Optimize delivery process to minimize costs and enhance customer satisfaction.
- Customer Experience: Lead efforts to enhance the online shopping experience, including order fulfillment, shipping, returns, and customer service.
- Quality Control: establish and maintain quality control processes to ensure the highest product and service quality standards.
- Technology and Systems: Identify and implement technology solutions and systems to enhance operational efficiency.
- Collaborate with IT teams to leverage technology solutions and e-commerce platforms to improve operational capabilities and drive automation and innovation.
- Cost Management: develop and manage the operations budget, optimizing resource allocation to achieve cost savings. Monitor and control operational expenses.
- Risk Management: identify and mitigate operational risks and challenges by implementing contingency plans for business continuity.
- Performance Analysis: monitor key performance indicators (KPIs) and analyze data to identify trends, opportunities, and areas for improvement in e-commerce operations.
- Provide data driven insightful report to senior management.
- Bachelor’s degree in business, Operations Management, or related field (master’s degree preferred).
- 15+ years of progressive operations management experience in e-commerce/Retail/FMCG or a related industry with 5-6 years in leadership role.
- Lean Six Sigma (black belt) will be a plus.
- Strong knowledge of supply chain, logistics, and fulfillment processes.
- Proficiency in data analysis and operational software tools
- Quality control and process improvement expertise
- Project management or LEAN Sis Sigma will be advantageous.
- Technology and systems integration experience.
- Proven leadership and team management skills.
- Excellent problem-solving and analytical abilities
- Proficiency in data analysis and operational software tools.
- Exceptional communication and interpersonal skills.
- Proven track record of delivering results and meeting performance targets in a competitive e-commerce market.
- Attractive salary awaits the right candidate to suit the profile.
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