Job Description

Serve as the primary point of contact for all tenants, developing and maintaining strong, positive relationships.
Address and resolve tenant complaints promptly and effectively, ensuring high levels of tenant satisfaction.
Proactively engage with tenants through regular communication and outreach to understand their needs and anticipate potential issues.
Coordinate with internal departments to manage and resolve tenant issues effectively.
Collect and analyze tenant feedback to identify trends and areas for improvement.
Maintain detailed records of tenant interactions and complaints for reporting to management.
Ensure that tenant issues are resolved in compliance with company policies and procedures.
Provide tenants with information about market policies, services, and facilities.
Assist in developing and implementing strategies to improve tenant satisfaction and retention.
Prepare and present regular reports on tenant satisfaction and resolution activities to management.
Stay updated on industry trends and best practices in tenant relations and resolution.
Participate in tenant meetings and events to foster a strong sense of community and collaboration.

EXECUTIVE - RESOLUTION SUPPORT