Job Description

Oversee and maintain the day-to-day operations of key accounts, ensuring client satisfaction and retention.
Proactively build and nurture tenant relationships through regular communication and engagement.
Develop and provide tailored solutions to meet the unique needs of clients, enhancing their overall experience.
Regularly track and analyze customer satisfaction and market trends to identify opportunities for improvement and growth.
Engage in regular dialogue with other departments in the market, such as facility management and auto market, to meet key customer needs.
Prepare detailed reports on account performance, market trends, and strategic recommendations for management.
Address and resolve client issues and concerns promptly and professionally.
Monitor key account activities to ensure compliance with company policies and contractual agreements.
Identify and pursue opportunities to expand services within existing key accounts.
Maintain accurate and up-to-date records of key account interactions and transactions.
Provide strategic insights and recommendations to senior management based on customer feedback and market analysis.
Ensure all key customer support activities align with the company’s overall business objectives and strategies.

EXECUTIVE - KEY CUSTOMER SUPPORT