Technical Engineer - Commercial & Consumer CIS /Gulf

POSITION SNAPSHOT

JobReq ID: 52615

Type of work: On site

Type of contract: Open-ended/permanent

Full/Part Time: Full time

Location:

Dubai, AE

Position Description

Our Company:

Tokyo-based Bridgestone Corporation is the world’s largest manufacturer of tires and other rubber products. We employ over 140,000 people around the world, operate 3 technical centers and 178 manufacturing plants and sell products in more than 150 countries. "Serving Society with Superior Quality” has been our mission since Shojiro Ishibashi founded Bridgestone in 1931 and we look for individuals who share our passion to fulfill this mission.

Bridgestone Middle East & Africa (BSMEA) operates from locations in the UAE, Saudi Arabia, Jordan, Egypt, Morocco, Kenya and Ivory Coast. From these locations BSMEA covers 68 markets through 80 partners

Job Purpose

The Technical Engineer for Commercial and Consumer CIS and Gulf Region will serve as a crucial link between Dubai HQ and local sales teams in assigned countries, providing expert technical knowledge on Bridgestone products. This role will enhance product understanding, support sales efforts, and ensure customer satisfaction across diverse markets, embodying Bridgestone's commitment to "Serving Society with Superior Quality.

Main Responsibilities

Technical Product Support (Commercial & Consumer) RACI

Main accountabilities:

• Follow up on tire tests for new products and prototypes
• Gather and analyze competitor tire information
• Develop and maintain Product Power Index (Commercial)
• Provide after-sales monitoring support (Commercial)
  
  
  

Accountable

Market Research and Analysis (Commercial & Consumer)

Main accountabilities:

• Conduct operating condition surveys and scrap tire analysis
• Perform Market Service condition Index (MSI) surveys (Commercial)
• Collect and analyze Voice of Customer (VOC) data
• Execute count surveys to assess market presence
  
  
  

Accountable

Sales support (Commercial & Consumer)

Main accountabilities:

• Provide product and claim handling training to local branch teams, distributor partners and fleet team
• Daily support to sales team
  
  
  

Consult

Area quality management (Commercial & Consumer)

Main accountabilities:

• Local claim handling
• Claim data analysis
• Quality Concern Information and PL report
• Spec suitability judgment
  
  
  

Responsible

OE distributor approach (Consumer)

Main accountabilities:

• Local OEM distributor approach
  
  
  

Consult

Standard & Regulation activities

Main accountabilities:

• Local regulation monitor and negotiation with authority
• Local tire certification arrangement
  
  
  

Accountable

Countries in responsibility

BASED IN DUBAI OFFICE

Primary : CIS Region - Armenia, Azerbaijan, Belarus, Kazakhstan, Kyrgyzstan, Georgia, Moldova, Tajikistan, Turkmenistan, Uzbekistan

Secondary : Gulf Region - United Arab Emirates (Abu Dhabi), Oman, Kuwait, Qatar

Experience And Qualifications

• FLUENT RUSSIAN SPEAKER
• Excellent English speaker (optional: Arabic)
• Engineering University Degree
• Minimum 3 years of experience in the tire industry within the technical segment
• Proven track record in account management and technical sales
• Experience in data analysis and presentation of technical information with proficiency in MS Office (especially Excel) and Power BI, Tableau or else.
• Familiarity with both CIS and Gulf markets is highly desirable
  
  
  

Required Capabilities

• Collaborative and supportive mindset with strong teamwork skills
• Adaptable to different cultural contexts, demonstrating respect for diverse business practices across CIS and Gulf regions
• Ability to prioritize, plan, and organize effectively in a dynamic environment
• Self-motivated with the ability to work autonomously while maintaining strong communication with colleagues and key stakeholders
• Agile learner, able to quickly adapt to and utilize new software and technologies
• Eager to travel and work directly with customers in diverse field environments
• Strategic thinker who focuses on benefits rather than features/methods when approaching solutions
• Strong coordination skills, adept at managing cross-functional relationships
• Excellent analytical skills with a focus on deriving actionable insights
• Proactive problem-solver with a customer-centric approach
• Proven ability to train and coach others, contributing to team growth and development
• Commitment to continuous personal and professional growth aligned with Bridgestone's value
  
  
  

Key Performance Indicators

Performance will be evaluated based on project-specific goals, including but not limited to:

• Quality of market intelligence gathered and analyzed for diverse market conditions
• Improvement in product performance and customer satisfaction metrics across all assigned markets
• Effectiveness of technical support provided to sales teams in CIS and Gulf regions
  
  
  

MORE INFORMATION

All applications will be reviewed. Our Recruitment team will contact the suitable applicants for the next step of the recruitment process.

We are looking forward to hearing from you!

DISCLAIMER

Diversity and inclusion are a central part of Bridgestone EMEA’s values at the highest level. This is key for our people to show a passion for excellence for improving society connected to the world in which we live. Our commitment to diversity, is linked to our founders mission of ‘Serving Society with Superior Quality’, which is essential in shaping and creating the organization, serving all people, respectfully, connected to our business. We recognize that everyone is different and that attracting, developing and retaining our employees will create a sustainable working environment which is essential to our success. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate in particular on grounds of gender, marital status, race, ethnic origin, color, nationality, national origin, disability, sexual orientation, religion or age.