Sales Junior Associate

Job Description

Organization Unit Purpose: The Outbound unit of the contact center is a revenue generating unit and makes outbound calls to the existing customers of the bank in order to cross sell a product/products, basis eligibility and need identified .

Job Purpose: To perform outbound calls to promote and sell bank’s selective products and project a professional company image through phone interaction.

Job Responsibilities:

• Make 40 – 70 fresh outbound calls to generate new sales.
• Generate possible customer’s leads.
• Describe products and services to customer to create interest in purchasing a selective product.
• Respond to queries with regards to products being promoted.
• Enter customer information into the CRM and update where necessary.
• Involve DSF (Direct Sales Force) whenever needed.
• Follow-up on initial contacts as required to close the sale.
• Complete call logs and reports.
• Other duties as assigned.
• Focus on day to day operations and ensure that targets for the day are being met
• Identify proactively opportunities to improve performance and create actionable plans that drive results
• Take customer calls and ensure that they are handled to satisfaction.
• Ensure Tanfeeth OM is applied in the unit’s daily activity