IT Support Engineer

We have an exciting opportunity for an IT Support Engineer to join the IT department of one of the leading schools in the region. We are looking for a dedicated and skilled candidate to maintain our digital assets, ensuring they operate at peak efficiency for our staff. The successful candidate will report to the Head of IT Service Management and provide critical IT support services.

Job Purpose:

As an IT Support Engineer, you will be responsible for providing technical support, troubleshooting issues, and ensuring the optimal performance of the school’s IT assets. Your role will involve proactive maintenance, responding to user queries, and ensuring compliance with service level agreements (SLAs) to resolve any issues promptly.

Key Responsibilities:

• Administer and manage Active Directory user accounts.
• Provide support for collaboration and document-sharing tools.
• Set up and maintain multi-factor authentication for staff services.
• Manage mobile devices via MDM platforms (Windows & Apple).
• Install and oversee end-point security/anti-virus solutions.
• Assist staff with in-classroom and online IT issues.
• Configure and maintain print management solutions.
• Troubleshoot and support Access-Control and CCTV systems, liaising with vendors as needed.
• Understand PC/laptop hardware components and provide troubleshooting and maintenance.
• Work with the Network team to resolve Wi-Fi/internet issues and recommend solutions.
• Deploy operating system images.
• Provide Level 1 support for classroom devices such as smart monitors, projectors, and Apple TVs.
• Ensure that all user issues are logged and tracked within the Helpdesk system in accordance with approved SLAs.

Required Skills & Expertise:

• Strong knowledge of Microsoft 365 (Word, Excel, PowerPoint, OneDrive, SharePoint, Teams, etc.).
• Experience with print management solutions (Xerox or Canon).
• Knowledge of MDM solutions like JAMF.
• Experience with Windows, MacOS, and iOS operating systems.
• Familiarity with Learning Management Systems (e.g., Seesaw, Showbie) is a plus.

Qualifications & Requirements:

• A degree/diploma in IT, Computer Science, or a related field.
• 3+ years of experience in an IT support role, preferably in an educational setting.
• A proactive team player with strong problem-solving skills and the ability to work accurately under pressure.

Exceptional service delivery skills and the ability to collaborate effectively with both users and leadership teams.

Repton Schools in the UAE

The Repton Family of Schools in the UAE provides outstanding British curriculum education in the UAE.

Repton School Abu Dhabi

Repton Abu Dhabi is a prominent school on Reem Island in the heart of 'new Abu Dhabi'. We've been here since 2013, growing quickly due to our popularity with the local and expat community alike, and our quality was recently recognised by the British Schools Overseas (BSO) who adjudged us to be ‘Outstanding’ in every category.

We follow a British independent school curriculum that incorporates elements of the English National Curriculum but which allows highly skilled teachers to develop an appropriate curriculum for an independent school in an international environment.

All aspects of our curriculum are delivered with a rigour stemming from proven and traditional teaching methods and are bolstered by the latest innovations in teaching practice.

Further to this, the school has ready access to the latest in curriculum planning, assessment and monitoring strategies and the staff regularly review their teaching practices to ensure a fresh and dynamic approach to education.

To support your application, please include your current, up-to-date CV.

The school reserves the right to interview and appoint strong candidates before the official closing date, and therefore we would encourage candidates to apply early in the process.

Cognita and the Repton Family of Schools is totally committed to safeguarding the welfare of children and young people and expects the same from its employees. All new staff will be subject to detailed and enhanced pre-employment clearance, including identity checks, criminal background checks for all countries lived in, qualification checks, employment checks to include an exploration of any gaps in employment, and satisfactory reference checks for all employment in the last 5 years.