Electoral Operations Supervisor

وصف الوظيفة

إمتيازات الوظيفة

Life at Civica: Life at Civica is fun and flexible. We have the following benefits that make us – one of the top employers of choice and a great place to work.

Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.

Civica Culture | Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.

Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way!

Benefits

• Employee Wellbeing: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most and actively encourage our people to reach out to us.
• Generous Leave Policy: Civica allows you to take time off from work with generous leave benefits
• Rewards and Recognition: We recognise and appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards.
• Tenure Milestone Recognition: We value and recognise the years of service of our people.
• Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions, and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community.

Civica Accolades:

• ‘Investors in People’ – Gold: We prioritise the development of our colleagues to match their ambition.
• Great Place to Work: We are dedicated to creating an outstanding employee experience.
• Financial Times - Diversity Leader 2023: We’re committed to maintaining an inclusive and supportive culture.
• Australian Business Awards – Employer of choice
• Top rated employer – Glassdoor: Our average length of service is 9 years.
• Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.

متطلبات الوظيفة

Electoral Operations Supervisor
Location: Home Based
Skills: Reporting – Team KPI’s & SLA’s, Delegation and Workload Planning, Facilitate Internal Training, Proactive individual with excellent communication skills

We are looking to recruit an Electoral Operations Supervisor to join our Civica Xpress team. Working alongside our talented team this is an excellent opportunity for an organised and proactive individual who enjoys getting things done.

The Electoral Operations Supervisor will oversee support and training activities, guiding team members, and collaborating with stakeholders to enhance our processes continually.

Full training will be provided on the world of elections so previous Electoral experience is not essential.

Principal Responsibilities and Tasks:

• Performance Optimisation: Monitor metrics and customer feedback to implement strategies for improving team performance.
• KPI Tracking: Track and report on team KPIs and SLAs to ensure targets are met.
• Content Production: Assist teams in generating standard information for customer responses and training.
• Collaboration: Work closely with the Senior Electoral Consultant and Training team to facilitate internal training and ensure adherence to processes.
• Task Delegation: Delegate workload and provide clear instruction and direction to the teams.
• Communication: Conduct team meetings and catch-up calls, ensuring effective communication between SLT and team members.
• Flexibility: Undertake any other duties as required.

Essential Competencies:

• Experience: Demonstrable experience in a similar role.
• Organisational Skills: Self-motivated with strong organizational abilities and the capacity to multitask and prioritize effectively.
• Communication: Excellent interpersonal and communication skills.
• Customer Focus: A commitment to delivering excellent customer service.
• Analytical Skills: Strong analytical capabilities with the ability to interpret data and offer actionable insights.
• Planning: Proficiency in planning and managing team workloads.
• Technical Proficiency: Excellent knowledge of Microsoft Products (Word, Excel, PowerPoint, etc.).

وظائف مشابهة