Workshop Supervisor | Al Futtaim Automotive | FAMCO

Job Requisition ID: 163300

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role

We are seeking a dynamic individual to join our team as a Workshop Supervisor. In this role, you will responsible for ensuring optimum utilization of the available workshop labour and resources to achieve set operational efficiency targets. The role involves ensuring the team carries out vehicle repair and service activities in accordance to established quality, safety and efficiency guidelines and within set time frames. The role includes improving the business by securing accident repair jobs from outside customers.

What You Will Do

• Prepares the team for the upcoming job and allocates job cards to them to align the jobs to the skills set and efficiency level and maximize through put in timely manner
• Reviews pre-order forms to confirm parts requirements are well matched with the issue on hand and guaranteed to fix the problem
• Ensures quality checks are done on finished jobs by the technicians
• Prepare quotations. Co-ordinate with Insurance surveyors seeking approval
• Reviews workshop figures, such as hours sold, hours worked versus idle hours to monitor progress of operational targets. This includes preparing reports for management discussions
• Monitors communication with customers through Service
• Monitors and improves the competency of team members. Accountable for the functioning and repairs of tools / equipment being used in the workshop
  
  

Required Skills To Be Successful

• Diploma or equivalent in Mechanical / Automotive or related field
• Minimum 5 years’ experience as supervisor in a reputed automotive dealership
• Knowledge in body shop
• Sound technical knowledge in vehicle diagnosis and repair
  
  

About The Team

The role will report to the Head of Service.

What Equips You For The Role

• Good communicator in English; Arabic an advantage
• Sound technical knowledge in vehicle diagnosis and repair
• Knowledge of technical software
• Valid UAE Passenger Bus driver’s license will be an advantage
• Ability to think analytically
• Planning and organizing
  
  

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.