Repair Service Representative I

Overview

Who We Are:

Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!  

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more. 

If you want to learn more about us visit us at www.panasonic.aero. And for a full listing of open job opportunities go to www.panasonic.aero/join-us/.  

Responsibilities

The Position:

Entry level customer service representative, handling the processing and oversight for new orders/quotes, product returns, warranty and resolution of billing and collections issues. Responds to routine customer service requests and inquiries. Provides feedback to improve processes within Repair Shop to expedite processing of repair orders.

• Routinely interfaces with internal Panasonic Departments for the coordination of internal work packages, reporting status and tracking of jobs in order to monitor and satisfy customer requirements.
• Processes new orders and quotes, product returns, warranty and resolution of billing and collections issues.
• Routinely monitors the repair cycle for turn time conformance.
• Maintains and updates Customer Profiles as customer requirements change.
• Provides feedback to improve processes within Repair Shop to expedite processing of repair orders.
  
  

Qualifications

What We’re Looking For:

• High School Diploma or equivalent internationally recognized qualification.
• 3 years’ of related experience.
• Must be able to work effectively in teams to satisfy customer requirements.
• Participates in Kaizen Lean action teams, learning and incorporating new concepts in daily work processes.
• Demonstrated proficiency and expertise with Oracle to process customer goods through the repair process to conclusion and billing.
• Must be familiar with repair work procedures, work instructions and quality operating procedures.
• Possess understanding of certification requirements of relevant regulatory authorities and a solid understanding of the IFE business.
• Clear understanding of the differences inherent in both the 14CFR Part 145 and the Manufacturing Part 21 work performed by the Repair Station.
• Must be able to identify problems that require escalation for quick resolution.
• Excellent written and verbal communications skills for daily communications with internal and external customers for routine customer service issues.
• Ability to perform in high-stress, high pressure environment.
• Excellent written and verbal communications skills for daily communications with internal and external customers for routine customer service issues.
• Must have a working knowledge of Microsoft Office applications.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Normally follows established procedures on routine work, requires instructions only on new assignments.
  
  

Our Principles

Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude 

What We Offer: 

At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program.

REQ-146299