Team Lead Riders

Company Description

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.

We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.

We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.

Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

What’s on Your Plate?

• Lead and manage operations within the assigned city.
• Oversee and direct the Rider Coordinator (RC) team, ensuring effective management and support.
• Monitor and optimize staffing levels across the city to meet operational needs.
• Track order trends and recommend adjustments to forecasts for special events to ensure accuracy.
• Optimize live operations to minimize order losses and improve efficiency.
• Implement data-driven strategies to enhance rider performance.
• Ensure the city meets and maintains key performance indicators (KPIs).
• Facilitate effective communication and coordination between the RC team and riders.
• Conduct rider training sessions to enhance skills and performance.
• Ensure compliance with company policies and regulations.
• Keep the RC team motivated and aligned with business objectives.
• Perform ad hoc tasks as requested by the line manager.
  
  

Qualifications

What did we order?

• Education and Experience:
• Bachelor's Degree
• 2-3 years of experience in the food/grocery tech industry is highly preferred.
• Skills and Competencies:
• Proficiency in data input, retrieval, and analysis.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficient in Google Suite.
• Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.
• Stakeholder management: Experience of managing multiple stakeholders.
• People management skills: Experience of managing a bigger group of people.
• UAE Driving License is a must.