Order Administrator

Job Description

Order Administrator:

Measurement Solutions MRO team is looking for Order Administrator who can lead timely Delivery of MRO customer orders and provide commercial support to customers (both pro-active and reactive), always striving to provide the highest standards of customer service in accordance with the problem solver principles. Works with a wide range of colleagues to provide comprehensive commercial support to customers and the business.

The primary responsibility of the Order Management Specialist will be to provide Customer Service Support to the MEA MSOL Internal and External Customers (direct and representative) during the conversion from Bookings to Invoice cycle with particular focus on Customer Satisfaction.

In This Role, Your Responsibilities Will Be:

• Leads and coordinates the customer order cycle from order to cash (data entry, shipments, delivery, invoicing), leading the relationship with both the customer and the suppliers / factories, in accordance with department procedures.
• Work Closely with the Inside sales team/ Order Entry team to receive Clean PO to place to the factories.
• Expedites intercompany factories and suppliers meet delivery deadlines.
• Proactively identifies any issues and address with the correct personnel.
• Ensures that the factories have received the right documents and produced the related order acknowledgements.
• Planning/Coordination/Submission of documents to ensure the order is on track.
• Support the commercial aspects of the Order including timely documentation and invoice submission.
• Checks payment terms thoroughly and actions set up of bank submission documents i.e LC/CAD/PBG/ABG for MRO orders
• Coordinates with the Logistics and Warehouse team to ensure that shipments are delivered as per the INCO- terms.
• Always Ensures the highest customer happiness keeping customers updated on order status understanding timely responses are key - strive for 100% OTD through RDSL/PDSL
• Works closely with the Finance team to minimize Logged issues/GIT / Outstanding payment issues and LD’s.
• Handles resolution of dispute cases/warranty claims.
• Prioritizes deliveries in response to changing customer schedules and expectations.
• Develops contingency plans with suppliers/factories to limit or eliminate negative effects of delayed promised delivery dates.
• Responsible for uploading to the customers' portal, running invoices, and uploading Proof of Delivery (POD)
• Works collaboratively with the team as vital and focuses on meeting monthly/yearly POR targets.
  
  

Who you are?

• You will have execution and logistics experience with customer interactions.
• You will possess knowledge of commercial terms & conditions for contractual obligations.
  
  

For this Role, You Will Need:

• Collaborates
• Action Oriented
• Drives Results
  
  

Preferred Qualifications that Set You Apart:

• Knowledgeable of business systems (Oracle, CRM, etc.)
  
  

Our offer to you!

We recognize the importance of employee wellbeing and know that to do your best you have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson .

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.