Customer Service Agent

The Customer Service agent is responsible for selling tickets/subscriptions, welcoming, and advising customers and accompanying them during the purchasing process. Prospecting for customers, managing customer movements in front of the sales office. Providing after-sales service to customers.

Responsibilities/Duties

Profil de candidat recherché :

• Maintain positive, empathetic, and professional attitude toward customers always.
• Respond promptly to customer inquiries.
• Acknowledge and resolving customer complaints.
• Know our products inside and out so that you can answer questions.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinating with colleagues as necessary.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
  
  

Qualifications

ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

• Min. Vocational Diploma or any suitable education level.
  
  

Knowledge

• Basic knowledge of customer service.
  
  

Experience

• An experience of 1 to 2 years in a customer service or retail.
  
  

DESIRED BEHAVIORS

• Ability to handle stress and critical situations.
• Ability to work as a part of a team.
• Ability to Work under pressure.
• Attentive to details.
• Flexibility to work on shift patterns based on the roster
• Good communication skills, both written and oral.
• Ability to remain calm, speak softly and express themselves clearly and effectively, especially in difficult situations.
• System oriented.
• Customer-oriented, able to anticipate, understand, react to situations, and satisfy customer needs.
• Proactivity in identifying and solving problems.
• Develop a cooperative relationship with internal and external contact persons.
• Demonstrates rigor in the execution and application of instructions and procedures. strictly adhere to rules of conduct and procedures.