Assistant Boutique Manager

Job Description

Assistant Boutique Manager

Main Purpose

As an Ambassador of Maison Alaia to develop and maximize the performance of the boutique through achievement of client centric activities, sales, and strategic objectives. Working with a dynamic team and assisting the Boutique Director for a successful customer experience.

Team leadership and management

• Develop the team to ensure they deliver the best level of experience to every Client. Support them with consistent coaching, identify their development and training needs and partner with them to tailor individuals’ actions plans
• Identify, recruit, and develop talents and work with HR and Boutique Director to secure succession plans
• Organize the team in an efficient manner according to business needs and delegate responsibility
• Participate in creating achievable yet challenging team and individual targets for the store, assess, monitor and manage performance to ensure these goals are achieved
• Collaborate with the Boutique Director to motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions
• Take part in the recruitment, training, evaluation, motivation, and development of the staff
  
  

Business and client development

• Support the Boutique Director in leading and developing the business of the store
• Champion and develop a customer centric and service mindset in store
• Partner with the WW CRM manager to identify key opportunities and best practices for the store and support them with the training and development of the team
• Maximize the potential of all product categories, capitalizing on all available support (VM, training, clienteling & events, HR team) and fostering synergies between categories
• Build a loyal clientele, taking advantage of all clienteling tools from the CRM team
• Establish a client centric mindset in store to ensure the highest level of customer experience, achieve client development & retention objectives.
• Work together with the team to develop seasonal catalogues based on client profiles
• Be the voice of the store by understanding business and local market to suggest actions and recommendations
• Be aware of the competitive landscape, market trends and provide regular updates
  
  

Operations

• Ensure policies, operational standards, and procedures are communicated, understood and implemented, also proposing any improvement actions
• Ensure that the team is fully trained and understand the Company systems relating to point of sale and cash handling.