Regional & Global Accounts Coordinator - MEA

Why join us?

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job title: Regional & Global Accounts Coordinator - MEA

Purpose of the job

This role supports Regional, Global, and direct Business accounts across the Middle East and Africa region for MillerKnoll. As part of the MEA Commercial Support team, it will work closely with the Commercial and Healthcare Sales Teams and our MEA Design Team to quote and deliver projects across the MEA region.

Specific Responsibilities

• Providing direct support to the Regional Sales team and Regional Director with Direct Business Opportunities within the Middle East and Africa.
• Working closely with the Design Team regarding product specifications, order files, and order checking.
• Preparing quotations, freight, and installation summaries for review by the Regional Sales Team/Regional Director before submission of the offer.
• Prepares special requests and liaises with the Options team to obtain the orderable codes.
• Coordinates with the Product Engineering Teams of various MillerKnoll brands for order loading and processing
• Coordinates with Contracts Teams (UK/US/ASIA) for contract set-up and extension.
• Managing communication between the Regional Sales Team, Operations and Planning departments in Asia, the UK, the US and Direct Clients.
• Oversees order operations from Asia, Europe and the US to make sure we deliver and execute the projects seamlessly.
• Prepares/Reviews Direct Business Tracking Sheet and Salesforce.com updates to insure proper tracking of upcoming direct orders
• Provide updates and liaise with the clients for goods collection and/or shipping arrangements.
• Planning shipments, pre-shipment inspections, and other required certificates in coordination with various logistic teams globally and local dealers (if applicable).
• Work closely with the Logistics Team to prepare shipping documents that comply with the rules and regulations of the importing country.
• Coordinates with freight forwarder for freight pricing and other related matters as requested.
• Monitors the shipment flow and coordinates with the client and dealer partner (if involved in the project) for customs, clearance, delivery, and installation to the site.
• Works with MK and/or Dealer project managers to coordinate installations.
• In charge of processing warranty claims and replacement of items and shipping them to concerned clients
• Interacts and provides support for some Dealer Partners
• Coordinates with Finance team (UK, US, Asia) for new client set-up, particular payment requisition and client invoicing.
• Oversees inbound shipments to the Dubai office and coordinates shipments, delivery, and installation.
  
  

Education And Experience

Essential:

Good level of Education

Excellent English – spoken and written

Experience of administration/sales support / Logistics / Commercial & Direct Business

Competences

Essential:

Able to communicate effectively at all levels,

Computer skills – word, excel and email Power point SalesForce CRM Platform

Good organizational skills

Good level of financial awareness

Strong presentation skills

Quick learner

Able to show initiative and creativity

Characteristics

Essential:

Very professional, friendly and confident

Well presented and smartly dressed

Able to keep work area tidy at all times

Confident to work within a Commercial Team Environment

Happy to work on own initiative.

Flexible & Adaptable

Mature attitude essential

Who We Hire?

Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [email protected].