Customer Service Officer

JOB TITLE

Customer Service Officer - Emirati | MAF Entertainment | VOX Cinemas, Magic Planet, and Snow Abu Dhabi ROLE SUMMARY

To perform duties required on site at a consistently high service level whilst working within guidelines of Majid Al Futtaim Entertainment's policies and procedures

Location: Abu Dhabi, Ajman, Dubai and Sharjah

ROLE PROFILE

• Follow Majid Al Futtaim Entertainment's service steps to deliver a consistent high level of service to all guests
• Follow Majid Al Futtaim Entertainment's cash handling policies to ensure all guests receive the correct change and minimize unders/overs for every shift
• Utilise suggestive selling and upselling skills in all areas of the cinemas to maximize each transaction
• Abide by policies & procedures listed in Majid Al Futtaim Entertainment's health and safety management program to ensure a safe environment for guest, colleagues and self
• Provide assistance to others where possible regardless of which department is listed on the roster
• Follow food hygiene policies to ensure all food & beverage served to guests is safe and free of contamination
  
  

Requirements

• Be available to work shifts, on weekends and public holidays as per the roster
• Strong communication skills
• Customer service orientation
• Minimum High School Certificate