Technical II, IT Operations (TCF)

A3malouna.com on behalf of:

Concentrix Egypt

Job Title:

Technical II, IT Operations (TCF)

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

• Challenge Conventions
• Deliver outcomes unimagined
• Create experiences that go beyond WOW
  
  

If this is you, we would love to discuss career opportunities with you.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

As part of our team you will plan and oversee projects such as Windows Migration, new implementation and IT Projects. You will report to your Line Manager

Responsibilities

• Communicate with your team to understand their requirements
• Develop and analyze functional specifications
• Gather feedback from end-users about system performance
• Provide advice, technical training, guidance and extended support to the current t10 Resources
• Stay informed about technology trends and developments
• Assign Site tickets to the teams and keeping track of the needed Hardware and software inventory.
• Attend to break/fix engagements by situation management for technology related issues received from both internal and external clients.
  
  

Requirements

• 2+ years to similar position
• CCNA, MCSA, SCCM, BigFix certifications
• Analytical skills
• Previous experience in a call center
  
  

Location:

EGY Cairo - Samco Building, Chill out Midor complex, 90 North street

Language Requirements:

Time Type:

Full time2024-10-31

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