Talent 360 is hiring one of our clients in Interior Design Customer success Specialist:

Serve as the main point of contact for clients, providing exceptional service and support throughout their project journey.
Develop a deep understanding of clients’ needs and expectations to deliver personalized design solutions and advice.
Coordinate with interior designers and project managers to ensure client requirements are met and projects are delivered on time and within budget.
Address and resolve client inquiries, concerns, and feedback promptly and professionally.
Monitor client satisfaction and collect feedback to continuously improve our services and processes.
Assist in managing client expectations and setting realistic project timelines and milestones.
Provide regular updates and progress reports to clients, ensuring clear and effective communication.
Maintain accurate and up-to-date client records and project documentation.
Identify opportunities for upselling and cross-selling additional services or products that may benefit the client.

Qualifications:

Bachelor’s degree in Interior Design, or a related field preferred.
Proven experience in customer service or client management, preferably within the interior design industry.
Strong interpersonal and communication skills, with the ability to build and maintain positive client relationships.
Excellent problem-solving skills and a proactive approach to addressing client needs.
Ability to manage multiple projects and priorities in a fast-paced environment.

Work conditions:

Customer Success Specialist