Guest Relations Executive - Al Fayrooz Lounge - Jumeirah Al Qasr

About Jumeirah and Madinat Jumeirah Resort:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. 

Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels –Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina A’Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.

About the Job:

An opportunity has arisen for a Guest Relations Executive to join the team of Al Fayrooz Lounge in Jumeirah Al Qasr. The main duties and responsibilities of this role are:

• Ensures hostess desk/door is manned at all times so that all customers receive a friendly & prompt welcome.
• Schedule dining reservations and arranges special requests such as parties according to the Restaurant Reservations standard operating procedures. 
• Actively uses the standards detailed in F&B Enquiry/ Booking Checklist when taking Restaurant enquiries or bookings.
• Greets guests, and escorts them to tables, and provides menus. 
• Knowledgeable of all in-house services as well as local information and be able to assist guests when questioned. 
• Has a working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift. 
• Familiar enough with the menu to answer any questions the guests may have and should inform guests of any specials at time of seating. 
• Demonstrates a sound knowledge of all menu items, MJ F&B Service procedures and JI Hygiene Standards.
• Informs staff of any specific guest request or needs.
• Ensures a proper capture of all guest source data (in-house, local residents, outside tourist, SBU) and consolidate per shift.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Strong communication and interpersonal skills.
• Proficient in English and a second language (Russian, German, Arabic or French) would be an added advantage.
• A minimum of 1 year of experience as a Guest Relations Executive in a hotel or restaurant.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.