Operational Excellence Manager

JOB TITLE

Operational Excellence Manager | MAF Global Solutions | Global Solutions Egypt

Role Summary

The Operational Excellence Manager is a key role responsible for driving process and operational improvement initiatives in the HC Operations Function as part of the Human Capital Delivery. Your expertise in process improvement and operational excellence will be critical in driving operational efficiencies, improving customer service, and reducing costs. You will have the opportunity to partner with cross-functional stakeholders to create and implement effective process improvement solutions.

ROLE PROFILE

• Lead process improvement projects and initiatives, including mapping current state processes, mapping future state processes, and implementing process changes.
• Utilize a variety of process improvement tools and techniques such as Lean Six Sigma, Kaizen, and Value Stream Mapping.
• Develop & manage all Human Capital Operations policies & processes (Process Maps, SOPs & Matrices) creation/amendments requests.
• Standardize, automate, and optimize processes, technology, and data for Human Capital Operations.
• Drive continuous process improvement and work closely with the Human Capital Operations Director and Tower lead to identify the areas of improvements, standardizations, and optimization.
• Manage transition planning and implementation activities, monitoring progress and reporting status.
• Conduct an internal audit assignment (Audit Checklists & Questionnaires) to ensure that Employee Life Cycle policies and processes are followed, practiced, meeting the business needs and complying with legal, internal & external regulations.
• Develop Operational risk register, evaluate risks, record findings, and agree on the control measures needed with all business owners in Employee Life Cycle to control these risks.
  
  

Requirements

• Bachelor’s degree in business or management/relevant major.
• 8+ years of experience working in business process improvement, process optimization, or related roles.
• Proven track record of driving process improvements and delivering value.
• Ability to think strategically and develop creative solutions to complex problems.
• Lean Management, value stream mapping & Visio.
• Excellent communication and project management skills.