Webchat Customer Support Executive

dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.

With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs

As a Customer Support Executive you will help the users with their concerns, inquiries and suggestions, make sure to deliver the company point of view to their clients and deliver the voice of the customers to the company management. Directly responsible of the overall website image, Refine the content quality, enhance the user experience and build user trust which directly help the company with the user Retention & different services renewal.

In this role, you will:

• Communicate with clients through various channels (Live chat, Email, Ticket form, Facebook
• Messages, Twitter & Instagram) and provide product and service information by resolving product and service problems.
• Generate sales leads that develop into new customers
• Improve customer service experience and help create engaged customers
• Take ownership of customers issues and follow problems through to resolution
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Maintain an orderly workflow according to priorities
• Take ownership of client issues, coordinate with concerned departments and follow problems

Requirements:

• Bachelor’s degree in Business Management, Marketing, sales or other relevant subject.
• At least 2-3 years of experience in a Customer Support or Live chat support role.
• Experience using help desk software and remote support tools (Zendesk, Freshdesk, Etc.)
• Knowledge of company products, workflow & services.
• Language expertise (read, write, understand) Arabic
• Very good command of English language (B1+)
• Proficiency with computers and strong typing skills.
• Strong problem-solving and troubleshooting skills.
• Excellent communication skills.
• Strong organization skills
• Passion for ensuring a world class user support experience
• Quick learner and adaptable to learn new processes, concepts, and skills
• Skilled problem-solver and multi-tasker.

Benefits:

• fast paced, high performing team.
• Social & Medical Insurance
• Life Insurance
• Rewards & Recognitions
• Learning & Development opportunities