Client Experience - Supervisor

  • IFZA
  • Dubai - United Arab Emirates

وصف الوظيفة


About Us

IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.

Job Description

Job overview:

The role of a Team Leader in the Customer Experience department revolves around being the first point of contact, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, responsible, proactive, and ‘switched on’ individual with excellent interpersonal skills and the ability to work well under pressure in a fast-paced environment.

Main Responsibilities

  • Acting as a first point of contact at the IFZA Reception for Professional Partners, Clients, and visitors
  • Overviewing and supporting the smooth running of the IFZA Reception, ensuring all aspects of the client experience are delivered to the highest level
  • Preparing, maintaining, and cross-checking various departmental reports
  • Training new staff on the Reception SOPs to ensure efficiency and smooth transition into their new role
  • Delivering prompt, courteous, and efficient assistance to all clients liaising with other departments if necessary
  • Maintaining excellent knowledge of IFZA’s products and services in order to efficiently address any queries or concerns from Professional Partners and Clients
  • Providing various client services including but not limited to document collections and submissions, attestation, mail-management, booking of conference rooms, etc. ensuring compliance with IFZA policies and procedures
  • Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
  • Maintaining confidentiality of client data ensuring no sensitive information is disclosed
  • Maintaining a professional image and high standards of grooming
  • Building and maintaining effective working relationships whilst promoting the company culture and values
  • Performing other job-related duties as assigned by

Requirements

  • Excellent verbal and written communication skills in English, knowledge of additional foreign language will be an advantage
  • Excellent communication and interpersonal skills, and knowledge of telephone etiquette
  • Customer-oriented mindset and adaptability to different personality types
  • Ability to multi-task, set priorities, and manage time effectively
  • Excellent active listening and problem-solving skills

Benefits

  • International team (over 50 nationalities)
  • 24 annual leave days
  • Annual flight home
  • Life insurance plan
  • Medical insurance plan (with the option to upgrade at your own cost)
  • Access to exclusive Fazaa discounts (applicable in participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)
  • Invitations to participate in various company functions, staff events, and department team building events
  • Opportunities to learn, develop and grow with the organization
  • Being part of a motivated team and Moving-Forward-Company-Culture

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