Reservation supervisor (HOTEL/Funished Apartments), Cairo Egypt

Position: Reservation Supervisor

Location: Cairo, Egypt

Contract Details: Full-time

Company Overview:

Our company is a leading provider of luxury hotel and furnished apartment accommodations in Cairo, Egypt. We pride ourselves on offering exceptional service, top-notch amenities, and a comfortable and welcoming atmosphere for our guests. We are currently seeking a Reservation Supervisor to join our team and help us continue to provide outstanding experiences for our guests.

Job Overview:

As the Reservation Supervisor, you will be responsible for overseeing all aspects of the reservation process for our hotel and furnished apartments. You will work closely with our team of reservation agents to ensure that all bookings are handled efficiently and accurately. In addition, you will be responsible for managing room inventory, monitoring reservation trends, and implementing strategies to maximize occupancy and revenue.

Key Responsibilities:

• Manage and oversee the reservation process for the hotel and furnished apartments
• Supervise a team of reservation agents and provide training and support as needed
• Monitor reservation trends and adjust strategies as needed to maximize occupancy and revenue
• Ensure all bookings are handled efficiently and accurately, including making changes or cancellations as needed
• Manage room inventory and make recommendations for room allocations based on occupancy levels and guest needs
• Work closely with other departments, such as sales and housekeeping, to ensure smooth operations and guest satisfaction
• Handle any guest complaints or issues related to reservations and work to resolve them in a timely and satisfactory manner
• Maintain accurate records of reservations, cancellations, and no-shows
• Prepare and analyze reservation reports to identify areas for improvement and make recommendations to management
• Stay updated on industry trends and competition to ensure our reservation process remains competitive and up-to-date
• Assist with other duties as assigned by management.
  
  
  

Qualifications:

• - Bachelor's degree in hospitality management or a related field
• - Minimum of 2 years of experience in a reservation or front office role, preferably in a hotel or furnished apartment setting
• - Strong leadership and supervisory skills
• - Excellent communication and customer service skills
• - Proficient in reservation software and systems
• - Ability to work flexible hours, including nights and weekends
• - Fluent in English and Arabic, both written and verbal
• - Knowledge of local attractions and events in Cairo, Egypt is a plus.
  
  
  

We Offer:

• - Competitive salary and benefits package
• - Opportunities for growth and advancement within the company
• - A dynamic and supportive work environment
• - Training and development opportunities.
  
  
  

If you are a highly motivated and organized individual with a passion for hospitality and a strong background in reservations, we want to hear from you! Join our team and help us provide exceptional experiences for our guests in the beautiful city of Cairo, Egypt. Apply now!