Call Center Representative-Patient Access
- Sheikh Shakhbout Medical City - SSMC
- Abu Dhabi - United Arab Emirates
وصف الوظيفة
JOB DESCRIPTION
Acting as a point of contact in transferring internal and external telephonic calls to the concerned person/department in a professional and timely manner.
RESPONSIBILITIES
- Manages internal and external calls and transfers them to the concerned persons and departments
- Ensures good customer service and professional etiquette.
- Adapt different behavioral styles to accommodate customers' needs over the phone
- Provides callers with accurate and updated information about the facility activities.
- Manages all announcements as directed, including emergencies according to the clinical l protocol for information dissemination.
- Accepts working different shift duties to cover the department 24/7 hours.
- Facilitates and manages shift duties 24/7.
- Performs other duties as required by the Call Centre Officer
- Participates in the departmental activities and quality improvement initiatives
- Ensures responding to the emergency line promptly and takes the necessary actions in accordance with the policies and procedures.
- Maintains highest standards of customer service.
- Ensures accurate transfer of calls according to callers' directions.
- Maintains accurate and updated directory.
Experience :-
Required:
- 1-2 years in a similar role
- Experience in call centre at a large health care facility
- Diploma in relevant field
- N.A.
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