وصف الوظيفة


A recruiter is seeking a Customer Service Director

Roles & Responsibilities


  • -Manage daily workflow within the customer service department
  • -Create and track customer service goals
  • -Supervise a team of customer service representatives
  • -Hire and onboard new customer service employees
  • -Assist in developing an effective customer loyalty program
  • -Document all interactions with clients


Responsibilities:


  • -Receive and implement customer feedback to improve the quality of service
  • -Manage daily progress in meeting important business metrics
  • -Generate detailed reports on customer interactions
  • -Provide additional upskilling or learning opportunities for team members
  • -Oversee the budget for the customer service department


Desired Candidate Profile

Skills and qualifications:


  • -Demonstrated experience in customer service
  • -Strong understanding of customer service software
  • -Clear verbal and written communication skills
  • -Familiarity with management techniques and CRM’S
  • -Ability to meet and exceed customer needs


Preferred qualifications:


  • Interpersonal skills
  • Problem-solving skills
  • Ability to maintain customer confidentiality
  • Ability to work collaboratively


Other Requirements:


  • * College degree or above
  • * More than 7 years “Managerial Level”.


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