Customer Service Agent

Our client is a leading provider of professional janitorial services, dedicated to maintaining clean and healthy environments for businesses of all sizes. They are seeking a motivated and professional Customer Service Agent to join their team. This role involves cold calling potential business clients, prospecting for new leads, and setting up recurring services.

Location: Fully-Remote (Work from Home), 8 AM - 4 PM CST

Key Responsibilities:

• Cold Calling: Conduct outbound calls to businesses to gauge interest in janitorial services and set appointments.
• Appointment Setting: Schedule janitorial service appointments with customers, ensuring all details are accurately recorded.
• Customer Handover: Escalate customers needing more detailed information to the appropriate manager or department.
• Follow-Up: Provide follow-up support to confirm appointments and ensure customer needs are met.
• Communication: Communicate effectively, ensuring clarity and professionalism in all interactions.
• Prospecting (Nice to Have): Identify and generate new leads through various prospecting methods.
  
  

What Success Looks Like:

• Appointment Setting: Successfully set a high number of janitorial service appointments.
• Customer Handover: Efficiently handover customers needing more detailed information to the appropriate manager or department.
• Professional Communication: Demonstrate professional and articulate communication skills in all client interactions.
  
  

Required Skills and Qualifications:

• Fluent in English, with excellent verbal and written communication skills.
• Professional and well-spoken demeanor.
• Previous experience in customer service is required.
• Sales experience is advantageous.
• Ability to work independently and proactively in a remote environment.
• Strong organizational skills and attention to detail.
  
  

Preferred Qualifications:

• Experience in cold calling and lead generation.
• Familiarity with the janitorial or service industry is a plus.
• Experience working with CRM systems and digital communication tools.
  
  

This role offers an exciting opportunity to be a part of a dynamic and growing company in the janitorial services industry. If you are a proactive and professional individual with a passion for customer service and sales, we invite you to apply and contribute to our client's mission of maintaining clean and healthy business environments.

Application Process:

To be considered for this role these steps need to be followed:

• Fill in the application form
• Record a video showcasing your skill sets