Medical Call Center

• Researching required information using available resources
  
  

∙Handling and resolving customer complaints regarding product sales to customer service

problems.

∙Providing customers with the organization’s service information.

∙Answering phones & Messages from customers professionally and responding to customer

inquiries, Requests and complaints.

∙Processing forms, orders, and applications requested by the customers.

∙Identifying, escalating priority issues and reporting to the concerned teams

∙Following up complicated customer calls where required.

∙Completing call notes and call reports as necessary .

∙Obtaining and evaluating all relevant data to handle complaints and inquiries.

∙Recording details of comments, inquiries, complaints, and actions taken.

∙Managing administration, communicating and coordinating with internal departments.

Requirements

1-3 years of experience as a Call Center Agent