Medical Assistance Administrator

Synopsis

The medical administrator is responsible for management of medical assistance process for guest travel and coordination with clients and internal stakeholders. Additionally responsible for schedule management in clinical management system, rostering and monitoring patient flow. Responsible for the creation, arrangement and maintenance of all e-medical files for aircrew including uploading medical documents to General Civil Aviation Authority as part of medical revalidation & issuance process of aircrew.

Accountabilities

• Manage medical correspondence and enquiries in/out of EAMC with patients, other healthcare facilities and regulatory authorities with accuracy
• Manage Medical Assistance (MEDA) services, facilitating requests from ticketing offices, contact centers and travel agencies, then coordinate with maintenance control center and line store for upload of stretcher and equipment to aircraft for medical patient transportation to ensure service level agreements is met.
• Execute MEDA and inflight nurse request in Amadeus and processing including providing quotations according to travel itinerary and coordinating ambulance transfer to the airport.
• Ensure that the MEDA Duty On-Call Mobile is well-attended at all times in order to avoid any business operation inconveniences
• Prepare relevant medical information, documentation or proposal required by management besides processing confidential patient document and administrative task relating to medical services in compliance with DOH, GCAA and related regulatory requirements
• Collect data for monthly dashboard. analyze statistical data and prepare presentation for presentation in aviation, general, occupational medicine, quality or clinic operations meetings
• Collect cash and credit card payment, prepare billing and insurance claims details for patient
• Coordinate project and activity with other department and outsourced services to ensure operational efficiency, best practice and customer satisfaction is achieved.
• Highlight and suggest improvements in processes, services, SLA and policies to achieve customer satisfaction while driving modernization and best practices.
  
  

Education & Experience

• Diploma/equivalent in healthcare/nursing/travel industry/business. Bachelor’s degree is preferred.
• 4 years of experience in healthcare/Aviation industry
• Knowledge of Amadeus or other ticketing & reservations booking systems
• Excellent communication and stakeholder management skills
  
  

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

To learn more, visit etihad.com