IT Operation Lead

Job Description

Objective:-

Responsible for overseeing the day-to-day operations of our IT infrastructure and ensuring the efficient and secure delivery of IT services to our Sister Company.

What you'll do!

• Managing data backup and the operations of system security, such as firewalls, antivirus, and user authorization.
• Overseeing the installation of hardware and software as required along with regular updates, and work with the implementation team to configure hardware and software.
• Monitoring and analyzing system performance and provide valid recommendations and suggestions to improve performance from an operational standpoint.
• Supporting the implementation team in resolving escalated issues and problems raised by other stakeholders.
• Providing guidance, support, troubleshooting, and escalation to stakeholders and clients alike via a ticketing system (e.g., JIRA Service).
• Managing and preparing budgets and cost-saving initiatives to present to executives and higher-level management.
• Collaborating with external vendors to acquire contracts for services such as cloud hosting and renewing software licenses, etc.
• Developing, implement, and enforce best practice policies and procedures for the IT department.
• Ensuring compliance with local GDPR guidance.
  
  

What you should have!

• Bachelor’s degree of Computer Science or any related field
• From 8 to 10 years of experience in a similar position
• Demonstrated experience within an IT Management role, or an operations Management role with a strong education in IT
• Proficiency in managing Windows and Linux environments
• Possess DBA skills to administer, install, and configure various databases (MySQL, PostgreSQL, MS SQL, and Oracle), monitor performance, and manage live DB backups
• Strong understanding of networks, their operation, security, and cloud-based computing
• Excellent leadership abilities and the ability to work with a diverse, multicultural team
  
  

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